On a recent trip to my local discount supermarket, my attention was drawn to members of the staff team looking, well, thoroughly miserable and bored with being at work. They seemed to be just going through the motions, no eye contact with customers or co-workers, no smiles or any joy in being there. Now I do appreciate it is a supermarket and it may not be the type of job that makes you bound out of bed singing hallelujah and praise be to be going to work. However, it seems to be a common theme that runs through all members of this staff team. Its almost as though the business is made more difficult by having customers in the store rather than an opportunity to engage with your customers & co-workers and enjoy yourself more. For my sins, I have visited supermarkets in many different countries, and enjoy a rummage around the shelves, as seems to help me to get into the culture of the place and understand the people a little better. My local discount supermarket seems to stand head an shoulders above all others as being a miserable and unsatisfying place to work. The impression then is one of no fun, targets to meet, productivity to maintain and encouraged not to bother customers with any contact what so ever. For risk of not loading the shelves or getting customers through the checkout in record time.
So that got my juices flowing in what constitutes job satisfaction, do we all have it, or have a right to be satisfied in what we do. Is it the case we have some jobs just for the money – so head down and just get the shift done, smile and take the money. Or is there more to life at work that we should be looking for and ensuring is in place to help us make the most of what we do, more to the point why we do what we do.
Job satisfaction is important not just because it boosts enjoyment, happiness and work performance but it also increases our quality of life at work and home. Many people spend so much time at work that when it becomes highly dissatisfying, the rest of their life soon follows suit. Studies from psychology suggest that the top satisfiers are:-
- Fair Pay – Whatever job you do, for you to be satisfied the pay should be fair. The bigger the perceived difference between what you think you should earn and what you do earn the less satisfied you’ll be.
- Sense of achievement – we feel more satisfied with our jobs when we have achieved something. As smaller cogs in larger machines it may be difficult to tell what we’re contributing.
- Positive feedback – Getting negative feedback can be very painful but at least it tells you where you can improve. On the other hand positive feedback can make all the difference to how satisfied people feel in their jobs.
- Variety – To be satisfied people need to be challenged a little and they need some variety in the tasks they carry out. It sounds easy when put like that but many jobs offer neither complexity nor variety such as our discount supermarket.
- Control – If people aren’t given any control, they may well attempt to retake it by finding other ways to undermine the system. Psychologists suggest that people who work in jobs where they have little latitude find their work very stressful and consequently unsatisfying.
- Support from the organisation – Workers want to know their organisation cares about them, that they are getting something back for what they put in. This is primarily communicated through how the managers treat us etc. Generally if people perceive more organisational support, they experience higher job satisfaction.
When you look at this list of what makes for a satisfying jobs, it makes you wonder why everyone can’t have one. With a little thought and motivation by HR & management, most of the predictors of job satisfaction can easily be provided. However, the answer is as you can probably appreciate not quite that simple.
Organisations tend pay lip-service to keeping their employees satisfied, but many don’t really believe or have objective measures to know it makes a difference. What research shows us is that it can make a huge difference. If you’re a business is looking to improve job satisfaction in a workplace then start with the list noted above and work through them to reflect upon where you and the workforce are with workers job satisfaction. It may not appear to be much but it will make a huge difference to people on the shop floor and hopefully my local discount supermarket with be a nicer place for me and the workforce to be.